Frequently Asked Questions

I try to update my firmware and it fails or page never loads. What can I do to fix this?
Last Updated a year ago

This is usually cause by network bandwidth issues or firewall issues. Here are a few steps to help with the firmware update process:
Turn off all other devices on your WiFi network. Connect the computer you are using to update the G-17 with a Cat5 cable to your router and turn off the computer’s WiFi. This will eliminate any bandwidth issues. So the only 2 things that should be on your network are the G-17 and your computer. Make sure no other applications are open on your computer. Now try following the steps to run the update process in the firmware update guide.

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