Frequently Asked Questions

Groove - How to Factory Reset if unit won't charge or turn on.
Last Updated 5 years ago

If you Groove will not turn on or charge, you might need to do a system reset.

To do a reset, press and hold the power button for 25 seconds. 


After this the Groove will be reset.


The battery may need to charge up some before this will work if the battery is totally dead.

If the unit is in need of a factory reset the charging indicator won’t be on, but it should be after the factory reset.

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