Frequently Asked Questions

Groove - How to Factory Reset if unit won't charge or turn on.
Last Updated 4 years ago

If you Groove will not turn on or charge, you might need to do a system reset.

To do a reset, press and hold the power button for 25 seconds. 

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After this the Groove will be reset.

NOTE:

The battery may need to charge up some before this will work if the battery is totally dead.

If the unit is in need of a factory reset the charging indicator won’t be on, but it should be after the factory reset.


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